Terms of Service

1. Parties & Definitions

1.1. Four Seasons Hosting is an assumed name (d/b/a) of Rogue Wave Hosting LLC, a Texas limited liability company (“Rogue Wave Hosting,” “Four Seasons Hosting,” “we,” “us,” or “our”). Rogue Wave Hosting LLC is the legal entity that provides the Services and is the contracting party under these Terms.

1.2. “You,” “your,” or “the client” means the individual or entity that uses, purchases, or agrees to receive the Services.

1.3. “Services” means game server hosting, Virtual Private Server (“VPS”) hosting, dedicated server hosting, web hosting, reseller hosting, and any related products we provide. This includes all content, functionality, and features offered through www.fourseasonshosting.com (the “Website”), our control panels, and our billing portal.

1.4. Any reference to “Four Seasons Hosting” on invoices, receipts, the Website, control panels, or other communications refers to Rogue Wave Hosting LLC.

2. Transition from Four Seasons Hosting, LLC

2.1. Effective 9/25/26, Services previously provided by Four Seasons Hosting, LLC, an Ohio limited liability company, are provided by Rogue Wave Hosting LLC under the Four Seasons Hosting name.

2.2. All existing client accounts, active subscriptions, account credits, prepaid terms, and Lifetime packages have been assigned to Rogue Wave Hosting LLC and will be honored on their existing terms, as modified by these Terms. Your Services continue without interruption, and no action is required on your part.

2.3. Rights and obligations that arose under any prior agreement with Four Seasons Hosting, LLC before the effective date remain in effect. From the effective date forward, these Terms govern your use of the Services.

3. Acceptance of Terms

3.1. By accessing, using, or purchasing the Services, you agree to be bound by these Terms, our Acceptable Use Policy, and all applicable laws and regulations. If you do not agree, you may not use the Services.

3.2. These Terms remain binding on you until all Services on your account have ended and all outstanding balances have been paid.

4. Description of Services

4.1. All Services are provided on a commercially reasonable efforts basis. We do not guarantee that the Services will be available without interruption, delay, or error, except as set out in our Service Level Agreement (“SLA”).

4.2. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

5. Client Accounts

5.1. You must be at least 18 years old, or the age of majority where you live, to open an account. If you are younger, a parent or legal guardian must open the account and accept these Terms on your behalf.

5.2. You agree to provide accurate and complete personal, business, and billing information, and to keep it up to date. Accounts opened with false, misleading, or fraudulent information may be suspended or terminated without refund.

5.3. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without authorization.

5.4. You may not attempt to bypass, disable, or interfere with any security measure protecting our network, our Services, or other clients.

6. Payments & Billing

6.1. Services are billed in advance of each billing period. Invoices are generated before the due date and, where a payment method is on file, may be charged automatically on or before the due date.

6.2. Payment is due on the date shown on the invoice. You are responsible for keeping your payment method current and paying all invoices on time.

6.3. Services automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date through your account portal or by contacting support.

6.4. We may change pricing at any time. For existing Services, we will give at least 30 days’ notice before a price increase takes effect at your next renewal.

6.5. Services with past-due payments will be suspended 2 days after the payment due date and permanently terminated, with all associated data deleted, on the 7th day after the payment due date.

6.6. Cancellation stops future invoices, but you are responsible for cancelling any subscription or automatic payment you have set up with a third-party payment processor.

6.7. Automatic renewal payments, including PayPal subscriptions and other pre-approved payment agreements, are not refundable unless you submitted a cancellation request before the payment was taken. You are responsible for cancelling any PayPal subscription you no longer need and for making sure you do not have duplicate pre-approved agreements with us.

6.8. Overpayments and duplicate payments are automatically applied to your account credit balance. Account credit is non-refundable except as required by law. Any request to review an overpayment, a duplicate payment, or a payment taken after a cancellation request must be submitted within 90 days of the payment date. After 90 days, the payment is final.

6.9. Card and other electronic payments are handled by third-party payment processors, which may apply their own fees.

7. Refunds

7.1. Refunds are available within the first 7 days of the initial purchase of a service, subject to Sections 7.2 and 7.3.

7.2. A refund will only be issued if:

• a. You contact our support team through the Website ticketing system;
• b. The issue cannot be resolved within 24 hours of the support ticket being created; and
• c. The service is not excluded under Section 7.3.

7.3. The following are not eligible for a refund:

• a. Renewals of any service, except as provided in Section 7.4;
• b. New domain registrations;
• c. Services purchased with a discount of 49% or more, except for service credits owed under the SLA;
• d. Dedicated servers, once provisioned;
• e. Lifetime packages (see Section 14); and
• f. Services suspended or terminated for abuse, fraud, or violation of these Terms or the Acceptable Use Policy.

7.4. Domain renewals processed automatically may be refunded within 29 days of the renewal date.

7.5. Approved refunds for resource upgrades (such as CPU, RAM, storage, or bandwidth) and for payments made with cryptocurrency or other non-reversible methods are issued as account credit only.

7.6. A payment taken after a valid cancellation request may be refunded to the original payment method or as account credit, at our discretion, if you request a review within 90 days of the payment date. Overpayments and duplicate payments are handled under Section 6.8.

8. Promotions & Discounts

8.1. Discounts are a reduction to the price of a service and may be modified or withdrawn at any time. If a recurring discount is withdrawn, the service will renew at the standard price, with notice as described in Section 6.4.

8.2. Discounts cannot be applied retroactively to existing services.

8.3. You may not abuse discount codes, including by repeatedly creating new services or accounts to reuse a promotion. Abuse may result in the discount being removed, the price difference being invoiced, or suspension of the affected services.

9. Chargebacks

9.1. You agree to contact support to resolve any billing issue before opening a chargeback or dispute with your bank, card issuer, PayPal, or any other payment provider.

9.2. If a chargeback or payment dispute is filed, we may immediately suspend all Services on the account. To restore Services, you must repay the disputed amount plus any fees charged to us by the payment processor.

9.3. Using a chargeback or payment dispute to forcibly reverse a payment without first contacting us violates these Terms. Clients who do so may be permanently barred from purchasing Services from us in the future.

9.4. We may disclose account, service, and billing information to our payment processors as needed to respond to a chargeback or dispute.

10. Content

10.1. You are solely responsible for all content that you upload, post, transmit, or otherwise make available through the Services, including text, images, audio, video, software, and data (the “Content”). You represent and warrant that:

• a. You have all necessary rights, licenses, and permissions to the Content;
• b. The Content does not violate any law, regulation, or third-party right; and
• c. The Content does not violate these Terms or our Acceptable Use Policy.

10.2. You keep ownership of your Content. You grant us a limited license to store, copy, transmit, and back up your Content only as needed to provide the Services.

10.3. We reserve the right, but not the obligation, to monitor Content and to remove any Content that, in our sole discretion, violates these Terms or applicable law, or is otherwise objectionable.

10.4. Game server services may only be used to host game servers and the files, databases, and tools that support them. On game server services, you may not run or store:

• a. Cryptocurrency mining software;
• b. VPN, proxy, or tunneling services (see Section 12.4);
• c. Email servers;
• d. Peer-to-peer file sharing or general-purpose file storage;
• e. Websites or public links to content unrelated to your game server; or
• f. Remote access tools, SSH servers, or virtual machines.

These restrictions do not apply to VPS or dedicated servers, which remain subject to these Terms and the Acceptable Use Policy.

10.5. Game server services include unmetered databases, subject to fair use under Section 12. Databases count toward your plan’s storage allocation and may only be used to support your game server. You are responsible for securing them with strong passwords.

10.6. Game server software, modpacks, plugins, and other add-ons available through our panel come from third parties. We do not guarantee that they are fit for your purpose or free of malware, and you install them at your own risk. Only upload or install content from sources you trust.

11. Prohibited Uses

You may not use the Services to:

• 11.1. Make available Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of privacy, hateful, or otherwise objectionable;
• 11.2. Exploit or harm minors in any way, including uploading or distributing child sexual abuse material or soliciting personal information from minors. We report such material to law enforcement;
• 11.3. Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• 11.4. Send unsolicited or unauthorized advertising, junk mail, spam, chain letters, or pyramid schemes;
• 11.5. Transmit viruses, Trojan horses, worms, corrupted files, or any code designed to disrupt or damage software, hardware, or networks;
• 11.6. Gain or attempt to gain unauthorized access to any system or network, including through port scanning, brute-forcing, or phishing;
• 11.7. Launch, threaten, or test denial-of-service attacks, including against our own network protections;
• 11.8. Host, sell, or distribute stolen account credentials, license keys, gift codes, or game codes;
• 11.9. Interfere with or disrupt the Services or connected networks, or disobey the policies of connected networks; or
• 11.10. Violate any applicable local, state, national, or international law or regulation.

Additional restrictions are set out in our Acceptable Use Policy.

12. Fair Use & Network

12.1. Services described as “unlimited” or “unmetered” are subject to fair use. You may not consume CPU, memory, disk I/O, storage, or network bandwidth at a level that degrades service for other clients.

12.2. We determine, in our reasonable discretion, whether usage exceeds fair use. Where practical, we will notify you and give you an opportunity to reduce usage or upgrade. Where usage is actively harming other clients or our network, we may throttle or suspend the affected service immediately.

12.3. If unusual activity on your service affects our network, we may investigate and take corrective action, including suspending the affected service. Excessive usage caused by your intentional or negligent actions may result in suspension or termination.

12.4. You may not use the Services, our IP addresses, or our DDoS protection as a proxy, relay, or tunnel whose primary purpose is to shield or forward traffic to servers hosted outside our network. This includes BungeeCord, Velocity, Waterfall, HAProxy, GRE or IP-in-IP tunnels, and similar tools, unless every endpoint is hosted on our network or we have approved the setup in writing.

12.5. We may monitor network traffic for compliance with Section 12.4 and may filter or disconnect traffic that appears to violate it. Services terminated for violating Section 12.4 are not eligible for a refund.

13. Suspension, Termination, Cancellation & Data

Suspension

13.1. We may suspend any or all Services on your account without prior notice if:

• a. An invoice is past due, as described in Section 6.5;
• b. Your use of the Services degrades performance for other clients, or violates these Terms, the Acceptable Use Policy, or the fair use rules in Section 12;
• c. You do not respond promptly to an abuse report or other concern we raise, or do not cooperate with a related investigation; or
• d. We receive a valid order from a law enforcement agency or court with jurisdiction.

13.2. Before reinstating a suspended service, we may require payment of all outstanding balances, including fees for the suspension period.

Termination

13.3. We may terminate any or all Services without prior notice if:

• a. The service remains suspended for non-payment as described in Section 6.5;
• b. You repeat conduct that previously led to a suspension;
• c. You attempt, successfully or not, to bypass plan limits such as RAM, CPU cores, storage, or any other quantitative limit; or
• d. Your conduct is a serious violation of these Terms or the Acceptable Use Policy.

13.4. Services terminated for abuse or violation of these Terms are not eligible for a refund.

13.5. You may appeal an abuse-related suspension or termination by contacting support. Our decision on appeal is final.

Cancellation

13.6. You may cancel a service at any time from your account portal, choosing either:

• a. Immediate cancellation: the service is terminated immediately and its data is permanently deleted. Data recovery is not guaranteed.
• b. End of billing period cancellation: invoices and reminders stop, and the service and its data, including backups, are deleted shortly after the current billing period ends.

13.7. A cancellation request does not trigger a refund. Refunds must be requested through our support ticket system and are subject to Sections 6.7, 6.8, and 7.

13.8. To withdraw a pending cancellation request, contact us through our support ticket system.

Data

13.9. You are responsible for keeping your own off-site backups of your Content. Any backups we provide are a convenience and are not guaranteed. If a drive fails, we will use reasonable efforts to recover your data but cannot guarantee success.

13.10. Once a service is terminated, its data, including any backups we hold, is permanently deleted and cannot be recovered.

13.11. Where a service is suspended or terminated for suspected illegal activity or abuse, we may retain its data for up to 365 days and may disclose it to law enforcement or other authorities in response to valid legal process or where required by law.

14. Lifetime Packages

14.1. “Lifetime” packages (also offered as “Infinite” or “Lifelong” products) require a one-time payment instead of a recurring fee and grant the right to use the specified product for its operational lifetime, subject to this section.

14.2. “Lifetime” means the operational lifetime of the relevant product, or of Rogue Wave Hosting LLC’s operation of the Four Seasons Hosting brand, whichever ends first. It does not mean your lifetime and is not a promise of perpetual operation.

14.3. We may discontinue a Lifetime package if we cease operating the Four Seasons Hosting brand or the product can no longer reasonably be provided. Where practicable, we will give reasonable notice first.

14.4. Lifetime packages are not eligible for a refund under Section 7. Your statutory rights are unaffected.

15. Email Sending

15.1. Port 25 is closed by default across our network, and outbound mail is disabled on virtual and cloud servers. Clients who need to send mail should use an external SMTP relay such as Amazon SES. Web hosting accounts can send outbound mail without additional steps.

15.2. If you have a legitimate need to send mail directly from a server, you may request that port 25 be opened by submitting a support ticket that includes:

• a. The address of the website or project the mail relates to, where one exists;
• b. Why port 25 access is needed; and
• c. A summary of the kinds of messages you intend to send.

15.3. If an account with port 25 open is found to be sending spam or other abusive mail, we will close the port and decline all further requests to reopen it, on that account and on any other service you hold now or in the future. Resellers and clients running multi-user environments, such as web hosting platforms, may be eligible for an exception.

16. Intellectual Property

16.1. The Four Seasons Hosting name, logos, Website content, and related materials are owned by Rogue Wave Hosting LLC or its licensors. You may not use them without our prior written permission.

16.2. Third-party trademarks, games, and software referenced on the Website or used with the Services belong to their respective owners.

17. Limitation of Liability

17.1. To the maximum extent permitted by law, in no event shall Rogue Wave Hosting LLC, its affiliates, members, managers, employees, agents, partners, or suppliers be liable for any damages whatsoever, including direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, or data, arising out of or related to:

• a. Your use of or inability to use the Services;
• b. Unauthorized access to or alteration of your Content;
• c. Any third-party content, statements, or conduct;
• d. Any viruses or disabling features that affect your use of the Services;
• e. Any service interruptions or delays; or
• f. Any other matter relating to the Services.

17.2. This limitation applies whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, and whether or not we were advised of the possibility of such damages.

17.3. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability is limited to the maximum extent permitted by law.

18. Support

18.1. All plans receive the same level of support.

18.2. We provide support only to the primary account owner. Sub-users and end users of resold services must route questions and issues through the account owner.

18.3. Official support is provided only through our support ticket system. Requests sent through other channels may be delayed and are not guaranteed to reach us.

18.4. Each ticket should cover a single issue. Once it is resolved, the ticket will be closed. Please open a new ticket for any new or unrelated issue.

18.5. Unofficial help may be available from staff or other clients in our community Discord server. Community answers are not official support.

18.6. Response times may be longer during unexpected spikes in demand, during global or regional holidays and events, or when communication outages affect our ability to access the Services.

18.7. We will help you resolve issues to a reasonable extent, but you are responsible for your own setup and configuration. We do not fully install or configure games, modpacks, plugins, proxies, or databases for you.

18.8. We cannot provide comprehensive support for every third-party mod, modpack, or plugin, and may refer you to its developer or supplier.

18.9. We do not support cracked or unlicensed software. Uploading or running cracked or unlicensed software on the Services is prohibited.

18.10. Guides and documentation are available on our official documentation site.

18.11. We may withhold support if you do not follow the guidance and instructions provided by our support team.

18.12. We are not liable for errors, omissions, or damage caused by following support responses or our guides.

19. Disclaimer of Warranties

19.1. The Services are provided “as is” and “as available,” without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19.2. We do not warrant that the Services will be uninterrupted or secure, that defects will be corrected, that the Services are free of harmful components, or that results will meet your requirements.

19.3. We specifically disclaim any warranties regarding third-party applications, software, or services accessed through the Services.

20. Indemnification

20.1. You agree to defend, indemnify, and hold harmless Rogue Wave Hosting LLC, its affiliates, licensors, and service providers, and their respective members, managers, officers, employees, contractors, and agents, from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• a. Your violation of these Terms;
• b. Your Content;
• c. Your use of the Services;
• d. Your violation of any third-party right, including any intellectual property, publicity, or privacy right; or
• e. Any claim that your Content caused damage to a third party.

20.2. This obligation survives termination of these Terms and your use of the Services.

21. Your Privacy

21.1. Our Privacy Policy, incorporated into these Terms by reference, explains how we collect, use, and disclose your information. It is available at fourseasonshosting.com/legal/privacy-policy.

21.2. By using the Services, you agree to the collection and use of your information in accordance with the Privacy Policy.

22. Changes to These Terms

22.1. We may revise these Terms at any time. Changes take effect when posted to the Website.

22.2. Your continued use of the Services after revised Terms are posted constitutes acceptance of the changes.

22.3. For material changes, we will make reasonable efforts to notify you through the Website or by email to the address associated with your account.

23. Governing Law & Dispute Resolution

23.1. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

23.2. Before initiating any legal action, you agree to attempt to resolve the dispute informally by contacting us at contact@fourseasonshosting.com within thirty (30) days of the dispute arising.

23.3. Any legal action relating to the Services shall be brought exclusively in the state or federal courts located in Texas, and you consent to the jurisdiction of and venue in those courts. Either party may bring an eligible claim in small claims court.

24. General

24.1. Severability. If any provision of these Terms is found unenforceable or invalid, it will be limited or replaced with an enforceable provision that most closely reflects its original intent, and the remaining provisions remain in full force and effect.

24.2. No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing and signed by an authorized representative of Rogue Wave Hosting LLC.

24.3. Assignment. You may not assign, transfer, or sublicense these Terms without our prior written consent. We may assign, transfer, or delegate any of our rights and obligations under these Terms without your consent.

24.4. Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, Service Level Agreement, and any other legal notices published by Rogue Wave Hosting LLC under the Four Seasons Hosting name, constitute the entire agreement between you and Rogue Wave Hosting LLC concerning the Services.