Acceptable Use Policy

1. Purpose & Scope

1.1. Four Seasons Hosting is an assumed name (d/b/a) of Rogue Wave Hosting LLC, a Texas limited liability company (“Rogue Wave Hosting,” “Four Seasons Hosting,” “we,” “us,” or “our”). We provide game server hosting, Virtual Private Server (“VPS”) hosting, dedicated server hosting, web hosting, and reseller hosting (the “Services”).

1.2. This AUP exists to protect our infrastructure, keep service quality consistent for every client, and keep us compliant with the laws of the jurisdictions we operate in.

1.3. This AUP applies to all Services and to everyone who uses them, including your staff, your players, and your own customers if you resell.

1.4. By using the Services you agree to this AUP. Violating it is a breach of our Terms of Service and may result in suspension or termination under Section 13 of those Terms.

2. Your Responsibility

2.1. You are responsible for everything that happens on your account and on the services running under it, whether you did it yourself, someone you gave access to did it, or someone did it because your credentials or software were left insecure.

2.2. If you resell our Services or run a multi-user environment, you are responsible for your own customers’ conduct. You must have terms at least as strict as this AUP, and you must act on abuse reports we forward to you.

2.3. You must keep your account credentials secure and keep the software you install patched. A compromised service that is attacking others will be suspended regardless of whether the compromise was your fault.

2.4. Use the Services in a way that does not harm other clients, the public, our staff, or our infrastructure.

3. Prohibited Content & Activity

The lists in this AUP are examples, not an exhaustive set. We may treat other conduct that harms the Services, our clients, or third parties as a violation.

3.1. You may not store, distribute, transmit, or link to content that:

• a. Sexually exploits or endangers minors. We report this material to law enforcement and to the National Center for Missing & Exploited Children, preserve the associated data, and terminate the account immediately and permanently;
• b. Infringes copyright, trademark, or other intellectual property rights, including pirated games, cracked or unlicensed software, and stolen assets;
• c. Is defamatory, harassing, or discriminatory on the basis of a protected characteristic;
• d. Promotes hate speech, terrorism, or violent extremism, or incites or threatens violence;
• e. Is malware, ransomware, exploit kits, or other malicious code, except where held for legitimate security research in an isolated environment you have told us about in advance;
• f. Supports phishing, carding, fraud, or the sale of stolen credentials, license keys, gift codes, or game codes;
• g. Violates export controls or sanctions, or any other applicable local, state, federal, or international law.

3.2. Reporting and preservation. Where we are required to report content to an authority, we may preserve the relevant data even after the service is terminated, as described in our Privacy Policy.

3.3. DMCA and copyright complaints. Send copyright complaints to abuse@fourseasonshosting.com. We forward valid complaints to the client and expect a response within the timeframe stated in the notice. Repeat infringers are terminated.

4. Network Abuse & Security

4.1. You may not:

• a. Launch, participate in, or provide infrastructure for denial-of-service attacks, including booter and stresser services;
• b. Scan, probe, or test the security of any system or network you do not own or have written permission to test, including ours;
• c. Attempt to bypass authentication, access controls, or resource limits on our systems or any third party’s;
• d. Forge packet headers, spoof source addresses, or otherwise falsify the origin of traffic;
• e. Access another client’s data, files, or services, or attempt to escape the isolation of your own container or virtual machine;
• f. Operate open resolvers, open relays, amplification-capable services, or misconfigured services that can be used in reflection attacks;
• g. Operate botnet command-and-control infrastructure, or software that recruits or directs compromised machines;
• h. Stress-test or benchmark your own service against our network without our prior written consent.

4.2. Proxies and tunnels. You may not use the Services, our IP addresses, or our DDoS protection as a proxy, relay, or tunnel whose primary purpose is to shield or forward traffic to servers hosted outside our network. This includes BungeeCord, Velocity, Waterfall, HAProxy, GRE or IP-in-IP tunnels, VPN endpoints, and similar tools, unless every endpoint is on our network or we have approved the setup in writing. Proxy software connecting only to backends hosted with us is permitted and expected.

4.3. Compromised services. If we detect that your service has been compromised and is attacking others, scanning, or sending abusive traffic, we will suspend it and open a ticket. It stays suspended until the cause is identified and fixed. We may give you read-only or limited access to recover your data during that period.

4.4. Null-routing. Where an attack targeting your service threatens the rest of the network, we may null-route the affected IP address. We will tell you when we do and restore routing once the attack subsides.

4.5. Security research. Legitimate security research on your own service is allowed. If you intend to run vulnerability scanners, exploit development environments, or malware analysis, tell us first at abuse@fourseasonshosting.com so we do not treat it as an incident. Report vulnerabilities in our own systems to the same address; we will not pursue action against good-faith reports that do not access other clients’ data or degrade the Services.

5. Email & Messaging

5.1. Port 25 is closed by default and outbound mail is disabled on virtual and cloud servers. Section 15 of our Terms of Service explains how to request access and what we require.

5.2. You may not:

• a. Send unsolicited bulk email, whether the recipients came from your own list or elsewhere;
• b. Operate a mailing list without verified opt-in and a working unsubscribe mechanism;
• c. Harvest or scrape email addresses, or buy lists, for unsolicited messaging;
• d. Send mail that violates the CAN-SPAM Act, CASL, or equivalent law in the recipient’s jurisdiction;
• e. Forge headers or misrepresent the sender of a message; or
• f. Run chain letters, pyramid schemes, or similar.

5.3. The same rules apply to messages sent through Discord bots, in-game chat, SMS, and any other channel you run on our infrastructure.

5.4. If an account with port 25 open is found sending spam, we close the port permanently as described in Section 15.3 of our Terms of Service.

6. Resource Usage & Fair Use

6.1. All Services are subject to fair use, as set out in Section 12 of our Terms of Service. You may not consume CPU, memory, disk I/O, storage, or bandwidth at a level that degrades service for other clients.

6.2. The following require our prior written authorization:

• a. Cryptocurrency mining, staking nodes, and distributed computing projects;
• b. Sustained AI or machine learning training and inference workloads;
• c. Large-scale scraping, crawling, or automated data collection;
• d. Media transcoding farms and rendering workloads;
• e. Public file mirrors, torrent seedboxes, and general-purpose file distribution; and
• f. Stress-testing or benchmarking of any kind.

6.3. Automated tools, bots, and scrapers you run must respect the rate limits and terms of any service they touch, including ours.

6.4. Where usage exceeds fair use, we will normally contact you first and give you a chance to reduce it or upgrade. Where usage is actively harming other clients or the network, we may throttle or suspend the service immediately.

6.5. You may not artificially inflate resource usage, run idle load to hold capacity, or attempt to evade fair-use measurement.

7. Game Server Services

7.1. Game server services are for running game servers and the files, databases, and tools that support them. Section 10.4 of our Terms of Service lists what may not be run on them, including mining, VPN and proxy services, mail servers, general file storage, and unrelated websites.

7.2. You may not host a game, mod, or plugin you do not have the right to operate, or run a server in a way that breaks the game publisher’s terms. This includes servers for pirated or cracked game builds.

7.3. You may not use a game server to distribute cheats, exploits, or malware to players.

7.4. You are responsible for the mods, plugins, and modpacks you install. Content available through our panel comes from third parties and is installed at your own risk, as described in Section 10.6 of our Terms of Service.

7.5. Databases included with game server services are for supporting your game server. They are subject to fair use and must be secured with strong credentials.

8. VPS & Dedicated Servers

8.1. You are responsible for the security, patching, and configuration of the operating system and all software you install.

8.2. You may not use a VPS or dedicated server to attack, scan, or send abusive traffic to third parties, whether deliberately or through neglected software.

8.3. You must secure any service you expose to the internet. Open resolvers, open relays, default credentials, and unpatched remote-code-execution vulnerabilities are grounds for suspension.

8.4. Running nested virtualization, VPNs, or proxy services for your own use is permitted, subject to Section 4.2 and to fair use. Reselling VPN or proxy access to the public requires our written approval.

8.5. You may not oversubscribe or artificially inflate usage to evade fair-use limits or degrade neighboring instances.

9. Web Hosting & Reseller Services

9.1. Web hosting accounts may send outbound mail, subject to Section 5.

9.2. You must keep your applications, themes, and plugins updated. Outdated software is the most common cause of compromised shared hosting accounts, and a compromised account will be suspended under Section 4.3.

9.3. Shared hosting is for websites and their supporting services. It is not for use as backup storage, a file mirror, or a media library unconnected to a site you operate.

9.4. If you resell, you must give us a working abuse contact and respond to abuse reports we forward within 48 hours. Repeatedly failing to act on reports about your customers may result in suspension of your reseller account.

10. Monitoring

10.1. We monitor network traffic, resource usage, and system health as a matter of course. We do not routinely inspect the contents of your servers.

10.2. We may access service content when you ask us to, when it is necessary to maintain or repair infrastructure, or when investigating a suspected violation of this AUP. Our Privacy Policy describes how that access is controlled and logged.

10.3. We have the right to review content and usage patterns for compliance, but no obligation to do so. Failing to detect or act on a violation is not a waiver of our right to act later.

11. Enforcement

11.1. Depending on the nature and impact of a violation, we may:

• a. Contact you and ask you to fix the problem;
• b. Throttle or filter the affected traffic;
• c. Remove or disable access to the offending content;
• d. Suspend the affected service or your whole account;
• e. Terminate the service or account under Section 13 of our Terms of Service;
• f. Invoice you for administrative and recovery costs we reasonably incur, including upstream penalty fees and engineering time spent on the incident;
• g. Report the matter to law enforcement or a regulator; and
• h. Pursue legal remedies.

11.2. Enforcement is proportionate. A first-time misconfiguration is handled with a ticket; a deliberate attack is handled with immediate termination.

11.3. Some violations result in immediate termination with no notice and no refund, including child sexual abuse material, attacks launched from our network, and fraud.

11.4. Services terminated for violating this AUP are not eligible for a refund. Repeated violations may result in permanent termination and a bar on future purchases.

11.5. You may appeal a suspension or termination by contacting support. Our decision on appeal is final.

12. Reporting Abuse

12.1. Send abuse reports to abuse@fourseasonshosting.com. Anyone can report, whether or not they are a client.

12.2. A useful report includes the IP address or hostname involved, timestamps with the time zone, and logs, headers, or other evidence. Reports without enough detail to identify the service may not be actionable.

12.3. We investigate reports and, where a client is responsible, forward the report and require a response. We do not share the reporter’s details with the client unless the law requires it or the reporter agrees.

12.4. Law enforcement requests go to legal@fourseasonshosting.com and are handled as described in our Privacy Policy.

12.5. Clients with a question about whether something is permitted should ask before building it. Open a ticket and describe the workload; an answer in advance is easier than a suspension afterward.

13. Updates to This Policy

13.1. We may update this AUP at any time. The current version is posted at fourseasonshosting.com/legal/acceptable-use-policy with the date it was last updated.

13.2. We give at least 30 days’ notice of substantial changes by email or on the Website, except where a change is required sooner by law or by an upstream provider.

13.3. Continued use of the Services after a change takes effect constitutes acceptance of it.

14. Contact

14.1. Abuse reports and copyright complaints: abuse@fourseasonshosting.com

14.2. Law enforcement and legal requests: legal@fourseasonshosting.com

14.3. Privacy requests: privacy@fourseasonshosting.com

14.4. Client support: through the support ticket system in your account at client.fourseasonshosting.com

14.5. Community help, which is not an official support channel: discord.fourseasonshosting.com