Frequently Asked Questions
Answers to frequently asked questions about our services and company.
General Questions
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What CPU/Processor do you use?
Our servers run on AMD EPYC 7402 & 7451 models.
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What generation of RAM/Memory and Storage do you use?
- All servers run minimum DDR4 with EEC (Error correction code memory)
- Servers have SSD NVMe drives installed.
Billing
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What is your billing schedule?
Invoices are processed on the date of your server creation. For Eg. Your server was created on the 15th of March, the next due date would be the 15th of April. This could change due to do the number of days in a month , so please check your due date on the client portal.
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I need an extra few days to pay my invoice, is that okay?
We know life is crazy and sometimes things pop up that are unexpected! If you're approaching your due date and are unable to make a payment, please open a ticket via the client portal or Our Discord server and let us know , so we can put in the system to prevent suspension
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What happens if I don't pay on the due date?
If you miss the payment on the due date, you'll receive an email reminder indicating that the service will be suspended within two days of the due date, and your service will be inaccessible.
Game Servers
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Will my game server be protected?
Our hosting has 24/7 monitoring and anti-DDoS protection to ensure a secure, reliable gaming environment for you and your community.
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How long does it take to set up my gaming host?
Once you have submitted payment, your gaming host will be set up and available within seconds.
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Can I install mods and plugins?
Our game servers come with pre-installed scripts that allow you to install many popular mods, modpacks & plugins in one click without any game hosting knowledge required.
VPS Hosting
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Can I host a game server on my VPS?
Absolutely! With your VPS you can host games, websites, anything you like really!
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What Operating System (OS) can I pick from?
You can have choices of Ubuntu Server, Ubuntu Desktop, CentOS, Debian, Windows Server 2016,2019,2022.
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I need to open ports
Your VPS will come with its own IPv4 address, allowing you to open any ports through the installed Firewall on your VPS. For further assistance, please refer to the knowledge base or open a support ticket.
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Can I upgrade my VPS at any time?
Yes! If you need more of anything (CPU power, memory, disk space), you can do so via the client portal or by opening a ticket on the Discord server.
Web Hosting
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What platform or scripting languages are supported?
Our web host platform supports MySQL and multiple PHP versions 5.6, 7.0. 7.1,8. Please see Web Hosting for most update information.
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Do I need to use the web console to make changes? Do you support FTP?
You will have full access to your files via FTP.
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Is my website backed up?
Websites are backed up on a daily basis for those "just in case" moments.
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What is your website uptime guarantee?
We offer a 99% up-time along with backup locations in case of system or hardware failure.